Human Factors or CRM (Crew/Cockpit Resource Management) Training is mandated through most of the worlds aviation governing bodies for the good reason that it has been instrumental in reducing aircraft hull losses from almost one per week to virtually nil per annum.

We can see that this result is a spectacular win for Airlines - both commercially and reputationallly. We offer a fully tailored CRM course together with additional customer service training modules for all flying and customer facing staff.

The term "human factors" has grown increasingly popular as the commercial aviation industry has realized that human error, rather than mechanical failure, underlies most aviation accidents and incidents. If interpreted narrowly, human factors is often considered synonymous with crew resource management (CRM) or maintenance resource management (MRM). However, it is much broader in both its knowledge base and scope. Human factors involves gathering information about human abilities, limitations, and other characteristics and applying it to tools, machines, systems, tasks, jobs, and environments to produce safe, comfortable, and effective human use. In aviation, human factors is dedicated to better understanding how humans can most safely and efficiently be integrated with the technology. That understanding is then translated into design, training, policies, or procedures to help humans perform better.