How it works

We listen, not tell - Coach, not teach

You and your team already have these innate abilities and competencies - our aim is to connect you with the 'hows' the 'whys' and the 'whens'.

Using the human errors which have led to dramatic consequences within aviation as the easy to understand examples, we help you translate these enhanced competencies into your environment. They are called Human Factors for a reason - they apply 100% to every human being.

It is all about you - not us

Your training will be based entirely around your needs and aims - we are simply the 'canaries in the mineshaft' who had our human errors solved by NASA first - our industry would not have survived the error rate we had forty years ago.

We use our human goofs (both spectacular and amusing) as the Human Factors examples from which your delegates will create their own tools to tackle their own issues.

The connection is simple - all human error lies within nine human competencies which we all share. By using ourselves as the examples we are a psychologically safe area for your colleagues to confidentially examine their professional lives and identify the areas where error has crept in and develop solutions that prevent recurrence and create an open learning culture.

Flexibility is key

We recognise that every situation is different and we are completely flexible in both timing and delivery of our courses and modules. We can deliver the complete course in two days of face-to-face coaching, or split this into individual whole or half days, and for larger organisations we can train in 2-4 hour blocks per group, managing up to four groups within the day. We can also deliver the material online, in whole or in part. We are committed to catering for your needs.

Human Factors - The competencies

Situational awareness is the ability to perceive, comprehend, and anticipate events or situations in one's environment. It involves gathering information about the current ssituation, understanding its significance, and using that understanding to make decisions and take appropriate action.

Situational awareness is important in many domains, including everyday life. It can be improved through training and practice, and it plays a crucial role in ensuring safety and success in complex and dynamic situations.
Effective communication involves transmitting information clearly and accurately, using appropriate language, tone, and gestures, and ensuring that the message is received and understood by the intended recipient.

Communication can take many forms, including interpersonal communication, public speaking, written communication, and electronic communication.

Effective communication is essential in many areas of life, including personal relationships, business, education, and healthcare, and it is crucial for building trust, resolving conflicts, and achieving common goals.
Equality & Diversity recognises that individuals have different backgrounds, experiences, and perspectives, and that these should be valued and celebrated.

Inclusion involves creating a welcoming and inclusive environment where everyone feels valued and respected, and where everyone has an equal opportunity to participate and contribute.

The goal is to create a culture that embraces diversity and promotes equality and inclusion in important areas of life. It is essential for building strong and cohesive organisations.
Leadership involves the ability to inspire and guide a group of individuals towards a common goal or objective. Effective leadership involves setting clear goals and expectations, providing guidance and support, and creating a culture of accountability and collaboration.

Teamwork involves the ability of individuals to work together collaboratively to achieve a common goal or objective. Effective teamwork involves communication, cooperation, and coordination among team members. It requires each team member to understand their role and responsibilities, and to contribute their skills and expertise to the team effort. Both leadership and teamwork are essential for achieving success in many areas of life.
Professional standards refer to the expectations and guidelines that govern the conduct and performance of individuals in a particular profession or field. These standards define the knowledge, skills, and ethical principles that professionals are expected to uphold in their work, and they help to ensure quality, safety, and accountability in the provision of goods and services.

Professional standards are important for maintaining the integrity and credibility of a profession, and for protecting the interests of clients, patients, and the public. They are essential for ensuring that professionals have the knowledge and skills necessary to perform their work competently and safely, and that they adhere to ethical principles and standards of conduct that promote trust and confidence in the profession.
Error management involves strategies for identifying and mitigating errors or mistakes that can occur in a system or process. This may include implementing safety protocols, using redundancy or backup systems, and providing training and feedback to individuals involved in the system.

Threat management involves strategies for identifying and mitigating threats or risks posed by external factors or human error. This may include implementing security measures, developing contingency plans, and providing ongoing monitoring and assessment of the threat landscape.

Both error and threat management are important for ensuring the safety, reliability, and resilience. Effective error and threat management involves a proactive approach to risk management, and requires ongoing monitoring, assessment, and adaptation to changing circumstances.
Stress is a physiological response to a perceived threat or challenge, and it can have both positive and negative effects on an individual's wellbeing. Short-term stress can help to improve focus and performance, but long-term stress can lead to physical and mental health problems, such as anxiety, depression, and cardiovascular disease.

Fatigue is a state of physical or mental exhaustion that can result from prolonged stress or overexertion. Fatigue can lead to reduced cognitive function, impaired decision-making, and increased risk of accidents or errors.

Wellbeing refers to an individual's overall state of physical, mental, and emotional health. It involves a sense of balance and harmony between different aspects of life, such as work, relationships, and leisure activities.
Problem solving involves a systematic approach to identifying and resolving issues or challenges that arise in various situations. It typically involves identifying the root cause of a problem, generating potential solutions, evaluating those solutions, and selecting the best course of action to address the problem.

Decision making involves the process of selecting the best course of action from among multiple options. It typically involves identifying the available alternatives, evaluating the pros and cons of each option, and selecting the option that is most likely to achieve the desired outcome.

Effective problem solving and decision making require critical thinking skills, analytical skills, and the ability to gather and evaluate information. It also requires the ability to consider multiple perspectives, weigh the risks and benefits of different options, and make informed decisions based on the available information and resources.
Time management involves the process of prioritising tasks and activities to make the most effective use of time. This may involve setting goals and deadlines, creating schedules, breaking tasks into smaller, more manageable chunks, and avoiding distractions.

Workload management involves the process of effectively managing the volume and complexity of tasks and responsibilities to ensure that they can be completed within the available time and resources. This includes delegating tasks, identifying and addressing bottlenecks and obstacles, and ensuring that tasks are aligned with organisational goals and objectives.

Effective time and workload management can help individuals and organisations to be more productive, reduce stress and burnout, and achieve their goals more efficiently. It requires effective planning, prioritisation, and organisation, as well as the ability to adapt to changing circumstances and adjust priorities as needed. It also involves being proactive in managing workload and time constraints to achieve optimal outcomes.

Our learning cycle

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ASSESS - Start from where you are
We test you and your team using our unique online assessment, which gives instant feedback in each of the nine Human Factors/Human Performance Competencies.

DEVELOP – Inspire individual Growth
This involves training Human Factors concepts and facilitative learning of the core competencies and wellbeing topics.

IMPLEMENT – Instil Motivation
Using performance-based coaching techniques, we help individuals to recognise their strengths, develop their competencies, and implement these skills as working practices.

The Outcome

• Conflict is replaced with cooperation and contentment
• Silos give way to an open and honest working culture
• Blame is replaced with self-evaluation and learning
• Resistance turns to self-motivation
• Improved communication means greater collaboration
• Protective barriers erode as motivated teams are built
• Establishing a motivated team will create higher levels of engagement
• Improved engagement will lead to a higher performing workforce
To find out more about how our programmes can be tailored to your organisational requirements, contact the Training Team at

Click to take our online Assessment - £14.95 with instant results

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Click or call direct on +44 (0)20 7088 8164

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