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  • INSURANCE
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    Human Factors in Insurance

    From underwriting and claims processing to customer service and risk management, human performance is a critical factor in the Insurance industry. By understanding how people make decisions, communicate, and interact with technology, insurers can optimise their workflows, improve their customer experience, and reduce their risks. Human Factors experts play a key role in ensuring that insurers leverage the power of human performance to achieve their business goals.

    Traditionally, underwriting has relied heavily on statistical models and data analysis to evaluate risks. However, as the insurance industry evolves, there is an increasing recognition of the importance of incorporating the ‘Human Factor’ into the underwriting process. Human factors refer to the study of how people interact with systems, environments, and each other.

    How we help Insurance

    Delivered flexibly around you, we work with you and your teams to implement the processes that have made Aviation 58 times safer by changing its approach. A culture of trust and integrity, where the workforce continues to learn, grow and strive towards high performance. This make us more likely to do the right thing, less likely to do the wrong thing. It means we can perform by choice, not chance and become perfect 'consciously competent' operators who retain eternal curiosity, which drives this art ever onward. You and your team already have these innate abilities - our aim is to connect you with your own 'hows', 'whys' and 'whens'.

    What will do for you and with you?

    Greater complexity means reduced profits. We help you to reduce complexity by working with what you already have, your most powerful resource – your people. We streamline people process that will lead to reduced complexity. We will arm you with the tools to be prepared before it happens. Why is that important? It means you can ride the wave that no one else saw coming.

    Together, you will move as one, in one direction, because we help you understand why you are moving there and how you are going to do it.
    We accentuate the talent, teamwork, and creativity that are already within your teams. These are powers that often become lost within corporate structures and silos. These will be broken down to release this power.

    We motivate and develop the courage within people to experiment and learn. They will get better every time.
    We will help you find out where you are, understand where you need to go, and know how to get there.
    We will help you create value within your teams by reducing and managing risk in the most effective way.
    Make stronger, more effective decisions - you should never stop challenging your plans.


    It’s All About You - Tailored Training and Consultancy

    Your time with us will be based entirely around your needs and aims - we are simply the 'canaries in the mineshaft' who had our human errors solved by NASA first.

    We use our human goofs (both spectacular and amusing) as the Human Factors examples from which your people will create their own tools to tackle their own issues.

    Flexibility is Key

    We recognise that every situation is different so we will tailor a programme that works for you and fits around your time constraints. We will be there to support you and your teams throughout the process, with development meetings, implementation and ongoing training sessions.


    Some recent feedback from the Insurance Industry;

    Great course, with insightful information and eye opening look at situations, brought in such a way that makes it relate to every type of business you’re in, ‘hooked up’ on stories you will not forget!
    Inez Tol, Senior Underwriter, Technical Risks.

    A very helpful course, it turns vague feelings of ‘hey, this is not heading in the right direction’ and ‘Am I still in control?’ into tangible tools that make you more aware of the process and position in that process you are in. And all that in a very nice atmosphere.
    Tjerk de Wilde, Senior Underwriter Professional Indemnity.

    This is a fantastic, engaging course which introduces a different way of thinking to challenge whether your daily work can be done more effectively. Everyone can learn from it, regardless of level or ability.
    Sue Pearse, Deputy Chief Underwriting Officer.

    A great insight into a number of tools and techniques to ensure you can control and use Human Factors to get the best out of your team and colleagues, presented by two engaging presenters in a mixed learning format.
    Mark Bowen, Head of Internal Audit.

    With regards to the course, it was so worthwhile attending – one of the best courses I have attended in a long time. I would highly recommend. A good mix of illustrative videos, group activities and anecdotes that keep you fully engaged for the duration.
    Sarah Nicholls, Divisional Controller.

    The course was fantastic; I agree that everyone in the company should do it.
    Patricia Shepherd, Application Developer.
    Human Factors in Insurance

    From underwriting and claims processing to customer service and risk management, human performance is a critical factor in the Insurance industry. By understanding how people make decisions, communicate, and interact with technology, insurers can optimise their workflows, improve their customer experience, and reduce their risks. Human Factors experts play a key role in ensuring that insurers leverage the power of human performance to achieve their business goals.

    Traditionally, underwriting has relied heavily on statistical models and data analysis to evaluate risks. However, as the insurance industry evolves, there is an increasing recognition of the importance of incorporating the ‘Human Factor’ into the underwriting process. Human factors refer to the study of how people interact with systems, environments, and each other.

    How we help Insurance

    Delivered flexibly around you, we work with you and your teams to implement the processes that have made Aviation 58 times safer by changing its approach. A culture of trust and integrity, where the workforce continues to learn, grow and strive towards high performance. This make us more likely to do the right thing, less likely to do the wrong thing. It means we can perform by choice, not chance and become perfect 'consciously competent' operators who retain eternal curiosity, which drives this art ever onward. You and your team already have these innate abilities - our aim is to connect you with your own 'hows', 'whys' and 'whens'.

    What will do for you and with you?

    Greater complexity means reduced profits. We help you to reduce complexity by working with what you already have, your most powerful resource – your people. We streamline people process that will lead to reduced complexity. We will arm you with the tools to be prepared before it happens. Why is that important? It means you can ride the wave that no one else saw coming.

    Together, you will move as one, in one direction, because we help you understand why you are moving there and how you are going to do it.
    We accentuate the talent, teamwork, and creativity that are already within your teams. These are powers that often become lost within corporate structures and silos. These will be broken down to release this power.

    We motivate and develop the courage within people to experiment and learn. They will get better every time.
    We will help you find out where you are, understand where you need to go, and know how to get there.
    We will help you create value within your teams by reducing and managing risk in the most effective way.
    Make stronger, more effective decisions - you should never stop challenging your plans.


    It’s All About You - Tailored Training and Consultancy

    Your time with us will be based entirely around your needs and aims - we are simply the 'canaries in the mineshaft' who had our human errors solved by NASA first.

    We use our human goofs (both spectacular and amusing) as the Human Factors examples from which your people will create their own tools to tackle their own issues.

    Flexibility is Key

    We recognise that every situation is different so we will tailor a programme that works for you and fits around your time constraints. We will be there to support you and your teams throughout the process, with development meetings, implementation and ongoing training sessions.


    Some recent feedback from the Insurance Industry;

    Great course, with insightful information and eye opening look at situations, brought in such a way that makes it relate to every type of business you’re in, ‘hooked up’ on stories you will not forget!
    Inez Tol, Senior Underwriter, Technical Risks.

    A very helpful course, it turns vague feelings of ‘hey, this is not heading in the right direction’ and ‘Am I still in control?’ into tangible tools that make you more aware of the process and position in that process you are in. And all that in a very nice atmosphere.
    Tjerk de Wilde, Senior Underwriter Professional Indemnity.

    This is a fantastic, engaging course which introduces a different way of thinking to challenge whether your daily work can be done more effectively. Everyone can learn from it, regardless of level or ability.
    Sue Pearse, Deputy Chief Underwriting Officer.

    A great insight into a number of tools and techniques to ensure you can control and use Human Factors to get the best out of your team and colleagues, presented by two engaging presenters in a mixed learning format.
    Mark Bowen, Head of Internal Audit.

    With regards to the course, it was so worthwhile attending – one of the best courses I have attended in a long time. I would highly recommend. A good mix of illustrative videos, group activities and anecdotes that keep you fully engaged for the duration.
    Sarah Nicholls, Divisional Controller.

    The course was fantastic; I agree that everyone in the company should do it.
    Patricia Shepherd, Application Developer.
  • EDUCATION
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    Human Factors in Education - CPD accredited training

    Managing human failures is essential to prevent major accidents, occupational accidents and ill health, all of which can cost organisations money, reputation and potentially their continued existence, and nowhere more than in Education.

    Human Factors or CRM (Crew/Cockpit Resource Management) Training is mandated through most of the worlds aviation governing bodies for the good reason that it has been instrumental in reducing aircraft hull losses from almost one per week to virtually nil per annum.

    We can see that this result is a spectacular win for Education - both financially and reputationally. We offer a fully tailored Human Factors course together with additional training modules for all staff.

    The term "human factors" has grown increasingly popular as the commercial aviation industry has realised that human error, rather than mechanical failure, underlies most aviation accidents and incidents. If interpreted narrowly, human factors is often considered synonymous with crew resource management (CRM) or maintenance resource management (MRM). However, it is much broader in both its knowledge base and scope. Human factors involves gathering information about human abilities, limitations, and other characteristics and applying it to tools, machines, systems, tasks, jobs, and environments to produce safe, comfortable, and effective human use. In aviation, human factors is dedicated to better understanding how humans can most safely and efficiently be integrated with the technology. That understanding is then translated into design, training, policies, or procedures to help humans perform better.

    Successful businesses achieve high productivity and quality while ensuring health and safety. Good technology combined with the best work systems can help to achieve these goals. The best work systems are based on having a skilled workforce, with well-designed jobs that are appropriate to individuals' abilities.

    The influence of biological, psychological and organisational factors on an individual at work can affect their health and safety, but it also affects their efficiency and productivity. These hard-won lessons translate directly to Human Factors Education and will make critical difference to performance and safety, both of which are reflected in the financial performance of the organisation.

    Some recent feedback from the Education sector;

    "What an amazing day spent with Ad Astra Human Performance and the Senior Team. It was so refreshing to see learning from other industries to focus on core Human Competencies to improve leadership and performance. Human Competencies rather than leadership standards is such a forward way of thinking. Today was just the start and really looking forward to seeing this evolve."

    "The CPD training we received from AdAstra was simply outstanding. Being given the chance to discuss human competencies with colleagues brought about so many solutions to long standing issues that we had not had the skill set to combat. Training helped facilitate discussion that gave each of our middle leaders the common language and toolkit that meant we could more efficient in dealing with the challenges. It was brilliant to come together and give concrete examples of how we've been able to use these resources to improve our communications and Develop stronger relationships in the work place."

    "Fantastic to get our senior leaders together for such a pivotal day, building the team & really challenging thinking & action.... Fabulous."

    "Today was up there with one of the best training days I have attended. Thanks also to Josh. Steve and Peter."

    "Senior Leaders have been blown away with their training so far. A refreshing & dynamic approach indeed."
    Human Factors in Education - CPD accredited training

    Managing human failures is essential to prevent major accidents, occupational accidents and ill health, all of which can cost organisations money, reputation and potentially their continued existence, and nowhere more than in Education.

    Human Factors or CRM (Crew/Cockpit Resource Management) Training is mandated through most of the worlds aviation governing bodies for the good reason that it has been instrumental in reducing aircraft hull losses from almost one per week to virtually nil per annum.

    We can see that this result is a spectacular win for Education - both financially and reputationally. We offer a fully tailored Human Factors course together with additional training modules for all staff.

    The term "human factors" has grown increasingly popular as the commercial aviation industry has realised that human error, rather than mechanical failure, underlies most aviation accidents and incidents. If interpreted narrowly, human factors is often considered synonymous with crew resource management (CRM) or maintenance resource management (MRM). However, it is much broader in both its knowledge base and scope. Human factors involves gathering information about human abilities, limitations, and other characteristics and applying it to tools, machines, systems, tasks, jobs, and environments to produce safe, comfortable, and effective human use. In aviation, human factors is dedicated to better understanding how humans can most safely and efficiently be integrated with the technology. That understanding is then translated into design, training, policies, or procedures to help humans perform better.

    Successful businesses achieve high productivity and quality while ensuring health and safety. Good technology combined with the best work systems can help to achieve these goals. The best work systems are based on having a skilled workforce, with well-designed jobs that are appropriate to individuals' abilities.

    The influence of biological, psychological and organisational factors on an individual at work can affect their health and safety, but it also affects their efficiency and productivity. These hard-won lessons translate directly to Human Factors Education and will make critical difference to performance and safety, both of which are reflected in the financial performance of the organisation.

    Some recent feedback from the Education sector;

    What an amazing day spent with Ad Astra Human Performance and the Senior Team. It was so refreshing to see learning from other industries to focus on core Human Competencies to improve leadership and performance. Human Competencies rather than leadership standards is such a forward way of thinking. Today was just the start and really looking forward to seeing this evolve.

    The CPD training we received from AdAstra was simply outstanding. Being given the chance to discuss human competencies with colleagues brought about so many solutions to long standing issues that we had not had the skill set to combat. Training helped facilitate discussion that gave each of our middle leaders the common language and toolkit that meant we could more efficient in dealing with the challenges. It was brilliant to come together and give concrete examples of how we've been able to use these resources to improve our communications and Develop stronger relationships in the work place.

    Fantastic to get our senior leaders together for such a pivotal day, building the team & really challenging thinking & action.... Fabulous.

    Today was up there with one of the best training days I have attended. Thanks also to Josh. Steve and Peter.

    Senior Leaders have been blown away with their training so far. A refreshing & dynamic approach indeed.
  • MEDICINE
    A measurable revolution in the science of people

    In its basic form, this is all about survival. If you do not adapt, the world will continue to change around you. The cultural DNA of an organisation is critical to its success, from operational efficiency and improved patient safety to greater levels of staff retention with breakthroughs in innovation.

    For this positive change to be experienced, there needs to be a shift towards an open culture where blame is replaced by balanced accountability with the opportunity to learn and develop from errors, mistakes and encountered threats. Only after this 'Just Culture' has been formed can patient safety truly be improved. Hospitals and healthcare providers should aspire to become Highly Reliable Organisations (HROs), as it is these that lead the way in this revolution of Just Culture.

    The drive within HROs for error-free high performance in complex, hazardous and high-pressure environments demands new and innovative approaches. The consequences of an error could be so catastrophic that measurable phases and behaviours have to be developed and implemented to avoid or manage errors appropriately. The key to solving these problems and establishing positive change is already present: people. By adopting these human and psychological competencies dramatic improvements in performance, safety and productivity occur.


    What does this mean for healthcare?

    Far too frequently hospitals and hospital trusts find themselves mitigating the effects of errors or mismanaged threats while healthcare colleagues remain under an immense amount of pressure on a daily basis. We must continue to find ways of improving patient safety and ensure accountability is balanced.

    Human Beings are fallible, but targeted Human Performance training and development will reduce fallibility, reduce error and enable colleagues to perform with strength and resilience. This programme takes healthcare colleagues on a journey that will re-ignite motivation from within and allow them to establish a strong sense of self-awareness and responsibility. Positive fundamental change will occur as a result of this.
  • AIRLINES
    Human Factors or CRM (Crew/Cockpit Resource Management) Training is mandated through most of the worlds aviation governing bodies for the good reason that it has been instrumental in reducing aircraft hull losses from almost one per week to virtually nil per annum.

    We can see that this result is a spectacular win for Airlines - both commercially and reputationallly. We offer a fully tailored CRM course together with additional customer service training modules for all flying and customer facing staff.

    The term "human factors" has grown increasingly popular as the commercial aviation industry has realized that human error, rather than mechanical failure, underlies most aviation accidents and incidents. If interpreted narrowly, human factors is often considered synonymous with crew resource management (CRM) or maintenance resource management (MRM). However, it is much broader in both its knowledge base and scope. Human factors involves gathering information about human abilities, limitations, and other characteristics and applying it to tools, machines, systems, tasks, jobs, and environments to produce safe, comfortable, and effective human use. In aviation, human factors is dedicated to better understanding how humans can most safely and efficiently be integrated with the technology. That understanding is then translated into design, training, policies, or procedures to help humans perform better.
  • TRANSPORT
    You know problems are expensive, but knowing how to consistently prevent them can be difficult. We can help. Managing human failures is essential to prevent major accidents, occupational accidents and ill health, all of which can cost businesses money, reputation and potentially their continued existence, and nowhere more than in The Transport Industry.

    Human Factors or CRM (Crew/Cockpit Resource Management) Training is mandated through most of the worlds aviation governing bodies for the good reason that it has been instrumental in reducing aircraft hull losses from almost one per week to virtually nil per annum.

    We can see that this result is a spectacular win for Transport - both commercially and reputationallly. We offer a fully tailored HF course together with additional customer service training modules for all flying and customer facing staff.

    The term "human factors" has grown increasingly popular as the commercial aviation industry has realised that human error, rather than mechanical failure, underlies most aviation accidents and incidents. If interpreted narrowly, human factors is often considered synonymous with crew resource management (CRM) or maintenance resource management (MRM). However, it is much broader in both its knowledge base and scope. Human factors involves gathering information about human abilities, limitations, and other characteristics and applying it to tools, machines, systems, tasks, jobs, and environments to produce safe, comfortable, and effective human use. In aviation, human factors is dedicated to better understanding how humans can most safely and efficiently be integrated with the technology. That understanding is then translated into design, training, policies, or procedures to help humans perform better.

    Successful businesses achieve high productivity and quality while ensuring health and safety. Good technology combined with the best work systems can help to achieve these goals. The best work systems are based on having a skilled workforce, with well-designed jobs that are appropriate to individuals' abilities.

    The influence of biological, psychological and organisational factors on an individual at work can affect their health and safety, but it also affects their efficiency and productivity. These hard-won lessons translate directly to the The Transport Industry and will make critical difference to performance and safety, both of which are reflected in the financial performance of the organisation.
  • FINANCE
    You know problems are expensive, but knowing how to consistently prevent them can be difficult. We can help. Managing human failures is essential to prevent major accidents, occupational accidents and ill health, all of which can cost businesses money, reputation and potentially their continued existence, and nowhere more than in our Financial institutions and organisations.

    Human Factors or CRM (Crew/Cockpit Resource Management) Training is mandated through most of the worlds aviation governing bodies for the good reason that it has been instrumental in reducing aircraft hull losses from almost one per week to virtually nil per annum.

    The term "human factors" has grown increasingly popular as the commercial aviation industry has realised that human error, rather than mechanical failure, underlies most aviation accidents and incidents. If interpreted narrowly, human factors is often considered synonymous with crew resource management (CRM) or maintenance resource management (MRM). However, it is much broader in both its knowledge base and scope. Human factors involves gathering information about human abilities, limitations, and other characteristics and applying it to tools, machines, systems, tasks, jobs, and environments to produce safe, comfortable, and effective human use. In aviation, human factors is dedicated to better understanding how humans can most safely and efficiently be integrated with the technology. That understanding is then translated into design, training, policies, or procedures to help humans perform better.

    Successful businesses achieve high productivity and quality while ensuring health and safety. Good technology combined with the best work systems can help to achieve these goals. The best work systems are based on having a skilled workforce, with well-designed jobs that are appropriate to individuals' abilities.

    The influence of biological, psychological and organisational factors on an individual at work can affect their health and safety, but it also affects their efficiency and productivity. These hard-won lessons translate directly to the Finance Industry and will make critical difference to performance and safety, both of which are reflected in the financial performance of the organisation.
  • CONSTRUCTION
    You know problems are expensive, but knowing how to consistently prevent them can be difficult. We can help. Managing human failures is essential to prevent major accidents, occupational accidents and ill health, all of which can cost businesses money, reputation and potentially their continued existence.

    Human Factors or CRM (Crew/Cockpit Resource Management) Training is mandated through most of the worlds aviation governing bodies for the good reason that it has been instrumental in reducing aircraft hull losses from almost one per week to virtually nil per annum.

    The term "human factors" has grown increasingly popular as the commercial aviation industry has realised that human error, rather than mechanical failure, underlies most aviation accidents and incidents. If interpreted narrowly, human factors is often considered synonymous with crew resource management (CRM) or maintenance resource management (MRM). However, it is much broader in both its knowledge base and scope. Human factors involves gathering information about human abilities, limitations, and other characteristics and applying it to tools, machines, systems, tasks, jobs, and environments to produce safe, comfortable, and effective human use. In aviation, human factors is dedicated to better understanding how humans can most safely and efficiently be integrated with the technology. That understanding is then translated into design, training, policies, or procedures to help humans perform better.

    Successful businesses achieve high productivity and quality while ensuring health and safety. Good technology combined with the best work systems can help to achieve these goals. The best work systems are based on having a skilled workforce, with well-designed jobs that are appropriate to individuals' abilities.

    The influence of biological, psychological and organisational factors on an individual at work can affect their health and safety, but it also affects their efficiency and productivity. These hard-won lessons translate directly to the Construction Industry and will make critical difference to performance and safety, both of which are reflected in the financial performance of the organisation.
  • INDUSTRY
    You know problems are expensive, but knowing how to consistently prevent them can be difficult. We can help. Managing human failures is essential to prevent major accidents, occupational accidents and ill health, all of which can cost businesses money, reputation and potentially their continued existence, and nowhere more than in Industry.

    Human Factors or CRM (Crew/Cockpit Resource Management) Training is mandated through most of the worlds aviation governing bodies for the good reason that it has been instrumental in reducing aircraft hull losses from almost one per week to virtually nil per annum.

    The term "human factors" has grown increasingly popular as the commercial aviation industry has realised that human error, rather than mechanical failure, underlies most aviation accidents and incidents. If interpreted narrowly, human factors is often considered synonymous with crew resource management (CRM) or maintenance resource management (MRM). However, it is much broader in both its knowledge base and scope. Human factors involves gathering information about human abilities, limitations, and other characteristics and applying it to tools, machines, systems, tasks, jobs, and environments to produce safe, comfortable, and effective human use. In aviation, human factors is dedicated to better understanding how humans can most safely and efficiently be integrated with the technology. That understanding is then translated into design, training, policies, or procedures to help humans perform better.

    Successful businesses achieve high productivity and quality while ensuring health and safety. Good technology combined with the best work systems can help to achieve these goals. The best work systems are based on having a skilled workforce, with well-designed jobs that are appropriate to individuals' abilities.

    The influence of biological, psychological and organisational factors on an individual at work can affect their health and safety, but it also affects their efficiency and productivity. These hard-won lessons translate directly to Industry and will make critical difference to performance and safety, both of which are reflected in the financial performance of the organisation.
  • GOVERNMENT
    You know problems are expensive, but knowing how to consistently prevent them can be difficult. Managing human failures is essential to prevent major accidents, occupational accidents and ill health, all of which can cost businesses money, reputation and potentially their continued existence, and nowhere more than in Human Factors in National and Local Government.

    Human Factors or CRM (Crew/Cockpit Resource Management) Training is mandated through most of the worlds aviation governing bodies for the good reason that it has been instrumental in reducing aircraft hull losses from almost one per week to virtually nil per annum.

    The term "human factors" has grown increasingly popular as the commercial aviation industry has realised that human error, rather than mechanical failure, underlies most aviation accidents and incidents. If interpreted narrowly, human factors is often considered synonymous with crew resource management (CRM) or maintenance resource management (MRM). However, it is much broader in both its knowledge base and scope. Human factors involves gathering information about human abilities, limitations, and other characteristics and applying it to tools, machines, systems, tasks, jobs, and environments to produce safe, comfortable, and effective human use. In aviation, human factors is dedicated to better understanding how humans can most safely and efficiently be integrated with the technology. That understanding is then translated into design, training, policies, or procedures to help humans perform better.

    Successful organisations achieve high productivity and quality while ensuring health and safety. Good technology combined with the best work systems can help to achieve these goals. The best work systems are based on having a skilled workforce, with well-designed jobs that are appropriate to individuals' abilities.

    The influence of biological, psychological and organisational factors on an individual at work can affect their health and safety, but it also affects their efficiency and productivity. These hard-won lessons translate directly to Human Factors in National and Local Government and will make critical difference to performance and safety, both of which are reflected in the financial performance of the organisation.

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