Human Factors in Insurance
From underwriting and claims processing to customer service and risk management, human performance is a critical factor in the Insurance industry. By understanding how people make decisions, communicate, and interact with technology, insurers can optimise their workflows, improve their customer experience, and reduce their risks. Human Factors experts play a key role in ensuring that insurers leverage the power of human performance to achieve their business goals.
Traditionally, underwriting has relied heavily on statistical models and data analysis to evaluate risks. However, as the insurance industry evolves, there is an increasing recognition of the importance of incorporating the ‘Human Factor’ into the underwriting process. Human factors refer to the study of how people interact with systems, environments, and each other.How we help Insurance
Delivered flexibly around you, we work with you and your teams to implement the processes that have made Aviation 58 times safer by changing its approach. A culture of trust and integrity, where the workforce continues to learn, grow and strive towards high performance. This make us more likely to do the right thing, less likely to do the wrong thing. It means we can perform by choice, not chance and become perfect 'consciously competent' operators who retain eternal curiosity, which drives this art ever onward. You and your team already have these innate abilities - our aim is to connect you with your own 'hows', 'whys' and 'whens'.What will do for you and with you?
Greater complexity means reduced profits. We help you to reduce complexity by working with what you already have, your most powerful resource – your people. We streamline people process that will lead to reduced complexity. We will arm you with the tools to be prepared before it happens. Why is that important? It means you can ride the wave that no one else saw coming.
Together, you will move as one, in one direction, because we help you understand why you are moving there and how you are going to do it.
We accentuate the talent, teamwork, and creativity that are already within your teams. These are powers that often become lost within corporate structures and silos. These will be broken down to release this power.
We motivate and develop the courage within people to experiment and learn. They will get better every time.
We will help you find out where you are, understand where you need to go, and know how to get there.
We will help you create value within your teams by reducing and managing risk in the most effective way.
Make stronger, more effective decisions - you should never stop challenging your plans.It’s All About You - Tailored Training and Consultancy
Your time with us will be based entirely around your needs and aims - we are simply the 'canaries in the mineshaft' who had our human errors solved by NASA first.
We use our human goofs (both spectacular and amusing) as the Human Factors examples from which your people will create their own tools to tackle their own issues.Flexibility is Key
We recognise that every situation is different so we will tailor a programme that works for you and fits around your time constraints. We will be there to support you and your teams throughout the process, with development meetings, implementation and ongoing training sessions. Some recent feedback from the Insurance Industry;
Great course, with insightful information and eye opening look at situations, brought in such a way that makes it relate to every type of business you’re in, ‘hooked up’ on stories you will not forget!
Inez Tol, Senior Underwriter, Technical Risks.
A very helpful course, it turns vague feelings of ‘hey, this is not heading in the right direction’ and ‘Am I still in control?’ into tangible tools that make you more aware of the process and position in that process you are in. And all that in a very nice atmosphere.
Tjerk de Wilde, Senior Underwriter Professional Indemnity.
This is a fantastic, engaging course which introduces a different way of thinking to challenge whether your daily work can be done more effectively. Everyone can learn from it, regardless of level or ability.
Sue Pearse, Deputy Chief Underwriting Officer.
A great insight into a number of tools and techniques to ensure you can control and use Human Factors to get the best out of your team and colleagues, presented by two engaging presenters in a mixed learning format.
Mark Bowen, Head of Internal Audit.
With regards to the course, it was so worthwhile attending – one of the best courses I have attended in a long time. I would highly recommend. A good mix of illustrative videos, group activities and anecdotes that keep you fully engaged for the duration.
Sarah Nicholls, Divisional Controller.
The course was fantastic; I agree that everyone in the company should do it.
Patricia Shepherd, Application Developer.